For change, back conversation before communication
Be present. Pay attention. Ask grounded questions. Draw out stories. These are the arts of conversation: the arts of meaning-making. Sometimes genuine breakthroughs come from one inspired moment. More...
View Article4 things that bring life to conversation
And 4 things that ground conversations in life. When a rhythm takes hold between asking a great question and telling a rich story, it’s as though we have found a deep well of insight. And when we are...
View ArticleImagine if a leader said “I wronged you. Period.”
Perhaps even a political leader. Let’s imagine for example that a political party came to power on the back of powerfully stated, unequivocal promises to do A, B and C and never to do X, Y or Z....
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Map your brilliance
Not IQ, but your ability to shine. The clues to our brilliance lie in our stories. Hundreds of leaders in all walks of life have used this simple but searching exercise. Many have found significant...
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Knowing is bigger than thinking
“The intuitive mind is a sacred gift and the rational mind is a faithful servant. We have created a society that honors the servant and has forgotten the gift.” Albert Einstein Reason and logic are...
View ArticleThe power of positive deviants
Jerry Sternin had six months to solve child malnutrition in Vietnam. Impossible. But some children weren’t malnourished. Their mothers, he said, were ‘positive deviants’. Change from the inside It...
View ArticleOne question triggers change. Here it is.
You need insight. You need a question. You’re facing tough problems in a complex context filled with uncertainty. You know change has to happen but you’re not sure where, or at least where to start....
View ArticleStory cracks the code
There’s no replacement for hard data and the precision of mathematical analysis. Yet we know the data is meaningful when we can tell a story from it. Even so, story is not just the mark of rich...
View ArticleDecoding Innovation and Design
Not along ago it was exceptional to see the words innovation and design in a Request for Proposal / Tender, or a brief from a client. The terms design thinking and co-design were altogether absent. Now...
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